Dressdynamos is managed by Dronamics It Web Solutions Private Limited ("we," "us," "our"). Our mission is to provide an enjoyable and seamless shopping journey for every customer ("you," "your"). Our primary focus is ensuring every customer has a smooth and enjoyable shopping experience. We deeply regret any inconvenience if you receive a product that is defective, damaged, or incorrect. Should you encounter any issues, please reach out to our customer support team within 48 hours of receiving the item. Keep in mind that we are unable to accept returns for products that are worn or damaged, and all original labels, packaging, and invoices must accompany returns for a seamless process.

How to Start Your Return or Exchange

If you need to request a return or exchange, contact our customer support team as soon as possible. They will walk you through the return process and provide all necessary instructions to ensure a smooth experience. Once the returned item is received, we aim to complete refunds or exchanges within 5-7 business days. Clear communication with our team ensures that your request is handled promptly and without confusion. We’re committed to assisting you every step of the way.

Items Excluded from Return Eligibility

Certain items are excluded from the return process to ensure clarity and consistency for all shoppers. These items include perishable goods like flowers or plants, personal care items such as lingerie or cosmetics, and digital products like e-books and downloaded software once accessed. We will always notify you of these exclusions during the purchasing process to prevent any misunderstandings. This ensures transparency and helps you shop with confidence.

Refund Details & Additional Support

Refunds will be credited back to the original payment method used during purchase. After receiving and inspecting your returned item, we will aim to process your refund within 5-7 business days. If you have additional questions or need clarification about your return, contact our support team anytime at the provided email address. We’re always happy to help and ensure your concerns are addressed efficiently. Your satisfaction remains our top priority.